1. Our Approach
We support responsible, practical and human-led use of AI.
AI should help people improve productivity, make informed decisions and create organisational value while maintaining human responsibility.
2. Human Oversight
People remain responsible for important decisions.
AI-generated outputs should be reviewed by an appropriately authorised person before they are used for significant business, legal, financial, employment, health or customer decisions.
3. Accuracy and Verification
AI outputs may contain errors, omissions or incomplete information.
Important outputs should be checked against reliable sources, organisational records and professional judgement before action is taken.
4. Responsible Use
AI should be used in a way that supports:
- Fairness
- Transparency
- Accountability
- Privacy
- Security
- Accessibility
- Human authority
The level of oversight should reflect the importance and risk of the task.
5. Privacy and Confidentiality
Personal, confidential or commercially sensitive information should be handled carefully when AI tools are used.
Information should be shared with an AI service only where there is an appropriate purpose, permission and organisational control.
More information is available in our Privacy Policy.
6. Customer Responsibility
Customers remain responsible for:
- Approving their use of AI
- Applying internal governance
- Managing access and permissions
- Reviewing AI-generated outputs
- Meeting legal and regulatory obligations
- Deciding whether an AI-supported recommendation should be implemented
Additional responsibilities may be stated in the relevant proposal or service agreement.
7. Training and Consultancy
Our training and consultancy may support organisations with:
- AI readiness
- Workforce capability
- Microsoft Copilot Agentic AI transformation
- Responsible AI governance
- Human oversight
- Organisational change
The scope of each assignment will be confirmed separately.
8. Changes to This Policy
This AI Policy may be updated when our services, technology or legal obligations change.
The latest version will be published on this page with its effective date.
9. AI Policy Enquiries
Questions about this policy should be sent to: